Refund and Cancellation Policy

01How to cancel or change a booking

Call us or send a WhatsApp message with your name, phone number and the date of your trip. We confirm the cancellation or change to you in writing. A change is final only when we confirm it. The website does not take online payment, so a refund concerns only an advance you have paid to us.

02Cancellation stages

The stage is counted from the moment you tell us to the agreed pickup time. The share we return depends on the stage, and the exact figure for your trip is written in your quote before you confirm.

1. More than 24 hours before pickupThe largest share of any advance is returned, or kept as credit for a new date if you prefer. The vehicle can usually be offered to another customer.
2. Between 24 and 12 hours before pickupA reduced share is returned, because the driver and vehicle are already planned for you.
3. Between 12 and 6 hours before pickupA small share is returned, because the day's plan is fixed and the vehicle is hard to offer again.
4. Less than 6 hours before pickup, or no-showThe advance is normally not returned, because the vehicle and driver were kept for you.

03No-show

If the driver arrives at the agreed place and time and we cannot reach you, or you do not travel and have not told us, the booking is treated as a no-show and the less than 6 hours stage applies. Please call us if you are delayed so that the driver can adjust.

04Weather and road closures

Trips to the northern areas depend on weather, snow, landslides and road closures. If the trip cannot go ahead safely before or during the journey because of these, we offer you a new date, or a refund for the part of the trip that was not used. We will explain the options and agree them with you, and the driver's advice on safety is final on the day.

05Changes made by us

If a vehicle becomes unavailable we contact you as early as we can and offer an equivalent vehicle or another suitable arrangement. If you do not accept it, any advance you paid is returned in full.

06How refunds are paid

Refunds are paid in cash at our office or by bank transfer to an account in your name, whichever you choose. We aim to complete the refund soon after we confirm the cancellation, and we tell you the expected date when we confirm.

07Questions and complaints

If you are unhappy with any part of your trip or a refund, please tell us as soon as possible. You can reach us by phone, WhatsApp or the contact page, and we will work to put it right.